So, you’ve got questions about computer maintenance.
You’re in luck!
We’ve got the answers for you — right here. So stay tuned…
The simple answer is, “Yes! IT support for business is WAY different from supporting home clients.”
Before we get into the nuts and bolts of services that you can – and should – expect from a professional business technology support company, let’s talk about what that company’s goals should be.
Once you find an IT support company in Charlotte that can clearly articulate those pro-growth goals (and can tell you how they are going to reach those goals), you should then begin to look at the services that they offer. A professional IT support team should offer a range of IT services geared to make a positive impact on their clients’ businesses.
Some of the IT services that you should be looking for are:
Did you notice how many of the IT services that we have mentioned have the word “managed” in them?
Why is that?
IT management is one of the differentiators between IT support for home or micro-business and IT support for Charlotte NC businesses that are serious about protecting their processes and growing their businesses.
IT Management is an approach to technology support that is completely different than the break/fix model. In the break/fix model, your computer starts acting up, and you call your computer-fix-it guy to come and get it running again. IT Management is different in that it focuses on the ongoing maintenance and monitoring of your IT assets to keep them from breaking down to begin with. The IT management model is a professional IT support delivery model that provides optimal performance and uptime.
You know why employees cringe when the boss tells them to “call tech support.” They know that it’s likely that they are going to be on hold for long periods of time and even have to deal with offshore call centers. It’s just not anyone’s idea of fun.
What would your employees rather you say?
They’d rather you say, “Call the Network Essentials team.”
What’s so special about Network Essentials IT support?
All of our calls are fielded from our offices right here in the USA, and we won’t make you wait on hold “for the next available agent.” Why? We hate being on hold as much as you do! We’ll make sure your calls and emails get through to the right team member and will deal with any IT issue you face efficiently and in accordance with the service level agreement that we have in place with you.
How IT Support for Business Works – The Process
We hear it all the time from new clients coming to us. They’re frustrated because either their former IT support team was outsourcing their help desk support to an overseas provider and there was a language barrier, or they had local IT support here in Charlotte that couldn’t break IT problems down and use plain English in their explanations.
These scenarios only lead to confusion and frustration.
What should you do?
Make the switch to Network Essentials.
The Network Essentials team focuses on keeping you happy and informed. We don’t route your phone calls to cheaper help desk labor overseas, and we will always take the time to explain what the problem is, what we need to do, and what we are doing to get and keep your systems running. We believe that answering all of your questions is part of our job and that plain English and transparency are far superior to “tech speak.”
Want to read more helpful articles? Here are two of our most recent – just for you!