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Upgrading professional communication technology is entirely inevitable for successful longevity. How do you find the best fit at the best price, and most importantly, with the features your business needs for today – and your future?

The act of passing information back and forth is the lifeline to every business. It doesn’t matter if the revenue generated is from a product or a service, from a single proprietor or a global sales team, communication is a fundamental requirement. Without communication, there is no way for a customer to agree to a transaction resulting in a profit for you.

  • Communication is defined as the act of sharing intended meaning through verbal or nonverbal signals and requires the transmission of a message from one party and the decoding of the message by a receiving party. If at least one step is missing, there is essentially a lack of communication – from which the phrase “talking to yourself” comes!

The theory of communication implies a direct understanding between any of the parties involved. Body language, including a nod or a handshake, aren’t really forms of communication that are binding, and if businesses relied solely on verbal confirmation in agreements, profits would plunge from parties who don’t keep their word.

When you pick up your phone to make a call to a prospect, answer a call from a customer, your greeting communicates a familiarity or a relationship, whether your tone is casual or professional. Your word choice does the same, as does – sometimes – your body language. Have you ever been told you can hear when someone is smiling? It’s because the shape of their mouth transforms and has an impact on word sounds.

Why is all of this important?

A company relies on its business communication system to communicate with customers, and clear communication is the key to successful transactions, for which verbal agreements lead to formal agreements resulting in profit. True, this seems common sense, but the reality is that the psychology and the technology are equally as important in successful business communication as the details of the agreement – and the profit margin.

Cost-cutting efforts are a priority in every business model – but focusing these efforts on your business communication system purchase or upgrade is misplaced, and you might find your business needing to replace the system again much sooner than planned. Investing in a quality business communication system will quickly yield a return surpassing the up-front cost.

What should you consider?

Is your business using an obsolete phone system? Network Essentials wants to help you choose the right strategy for your needs and make sure you have a reliable business communications system.

Did you know you can save money and improve your business’ overall communication capabilities? Compared to traditional PBX phone systems, typically involving a large collection of wires attached to a box on a wall, stored inside a closet. A PBX, or private branch exchange, system switches calls from one line to another to “transfer” the communication to a user – giving us the origins of both “switchboard” and “transfer” in regards to telephone calls!

Traditional “phone rooms”, often called legacy systems, are expensive to maintain and are dependent on an aging infrastructure – landline telephone networks – for communication. When, not if the service fails you, there is a direct impact on your business. The bottom line? No phone service, no communication, no revenue.

Network Essentials can help recommend the most appropriate hosted solution for you. Modern VoIP business communication systems are replacing legacy systems as a more reliable and economical way to communicate. Hosted VoIP and hosted PBX save you money on long distance calls by using the reliability and speed of your Internet connection.

  • What is VoIP? Voice-over-Internet-Protocol is a communication technology that allows voice communication to share the same Internet connectivity that powers multimedia Internet sessions. Routing voice calls this way rather than traditional switched telephone networks reduce the need for call switching or relays, therefore, increasing reliability of communication, and decreased the cost to deliver the call.

The added advantage of business communications systems like VoIP is the availability of all the features you’ve come to rely on for business communications:

  • Voicemail
  • Custom Hold Music
  • Direct Inbound Dialing
  • Caller ID
  • Call Routing and Follow Me Forwarding
  • Message Waiting Indication

Several features that aren’t standard favorites that we know you’ll love include:

  • Auto Attendant
  • Multi-Call Appearance
  • Click-to-Call
  • Desktop Console
  • And more!

Network Essentials has phones that look the same as your standard desk phone, but looks can be deceiving! What should you look for when looking for a new business communication system? To start, Network Essentials phones come with desktop basics, like:

  • Call Hold and Call Transfer
  • Call Forwarding and Busy Call Forwarding
  • Speakerphone, Mute, and Volume Control
  • Call Log
  • Three-way Conferencing
  • Do Not Disturb
  • Speed Dial
  • Headset Jack
  • Call Park and Pickup

The not-so-basic features packed magically inside each phone include:

  • On-Hook Dialing
  • Phone Lock/Unlock
  • Password Protection
  • Named Ring Groups
  • All Page/Intercom
  • Administrator Password

If you’re near Charlotte, a Network Essentials team can come to your office and suggest the best business communication system for your company to make sure you make the best use of your telephone communications.

For example, imagine being able to work from your mobile phone – including its lack of long distance call charges – from anywhere in the world, any time. Like your monthly cell phone bill, your monthly business communication rate stays the same regardless of call volume – and that includes any international calls! Guarantee professional call quality for your customers no matter when – or where – the call takes place. Traveling to Italy on a business trip? Not a problem! In China for a conference? No worries! Need to cover an urgent issue from a beach vacation? You’re covered, and every call has the same clarity on which you can depend.

What’s better is that remote team members enjoy these same benefits. VoIP phones – or any Internet-capable device that can be used as a phone – help teams connect and communicate so dropped calls aren’t an issue.

Network Essentials has business communications systems that are:

  • Modern: don’t waste time or money on a business communication system that isn’t designed for the future and will soon be obsolete.
  • Scalable: when your business grows and your team expands to add new members, our business communications systems can easily be expanded to customize to your needs.
  • Flexible: no long-term contracts to lock you in – just a monthly service with a monthly rate.

Network Essentials doesn’t need to trick you or make you commit to a contract to secure your business. We know why communication is so critical, and why you need to trust that the solution is the right choice for you. Our focus is you and your business, and it’s our privilege to be part of your success. Let us share our expertise and the best advice about what you should look for when looking for a new business communication system.

Read more about the latest in business communications and technology news today!