Worry-Free IT • Server Co-location • Online Backup Solutions (NEW!)
Managed Security • Document and Printer Management
Business Continuity Solutions
Worry-Free IT Back To Top
The Technology At Work To Keep Your Systems Working
Managed Services is our way of providing enterprise class support to small and medium businesses for a flat-rate in Charlotte, NC. Worry-Free IT.
Our services include the following:
• 24x7 monitoring of vital equipment by our "state of the art" managed service system with self healing capabilities and automatic alerting
• Proactive maintenance on servers and firewalls
• Proactive maintenance on all workstations and laptops
• Unlimited helpdesk and customer portal access
• Unlimited remote support
• Unlimited onsite support *
• Service monitoring and alerting
• System audits
• Inventory and system reporting
• Active security patch testing / patching
• Software deployments and updates
• Hardware error alerts and proactive repair
• Alerts on system changes or software installation
• Restriction of non business applications like AOL IM and games
• E-mail security, Spam filtering / archiving
• Document management
• Monthly or quarterly CIO level meetings
• Access to a "Team" of Microsoft Certified Engineers
• Vendor management
• Monthly Executive level reports
• 24/7 NOC
• Disaster and Business continuity planning
• Server Co-location
• Data backup solutions / Offsite data backup
• Access to client portal
• All services backed by Guaranteed SLA (Service Level Agreements)
• 24/7 support available
• Our proactive approach allows us to be much more aware of potential issues that cause system down time and allow us to fix them before they result in service disruption.
* Optional unlimited onsite support
Server Co-location Back To Top
We are now offering Disaster Recovery options and server co-location at our data center as part of our Managed Services program in Charlotte, NC.
Our tier 1 data center has secured access, redundant power supplies, dual HVAC, fire detection systems and multiple fiber optic loops. We can accomidate 2u to full racks and increments of bandwith from 2MB to GB.
Our Disaster recovery services include system imaging and offsite archiving for bare metal recovery. Our service includes loaner servers,workstations and our .
Online Backup Solutions Back To Top
The Technology At Work To Keep Your Systems Working
The NAS device can be configured to backup multiple Windows 2000 and Windows 2003 servers by partition or by logical drives. There are no file or folder-level exclusions, because a snapshot of the entire partition is taken at the block level on the hard drive.
Also, database applications such as Microsoft SQL Server and Microsoft Exchange Server transfer data in blocks without having to worry if files are open or if they are in use.
Key Components Of The Device’s Technology Are:
Base Image - The first backup taken of a server is the base image — an exact copy of the currently used space on the server. The base image is taken for each volume (or partition) on the server. Once the base image is set all future backups are incrementals.
Remote Storage and Base Remote Backup Image Creation - Your data is stored (in encrypted form) in two secure online data backup centers, located hundreds of miles apart from each other. The BASE IMAGE will be sent via a SATA II drive to the primary remote storage facility. There is generally a three-week turnaround time required for this base image transfer to occur. Incremental back ups will occur in the meantime and they will collapse into the base image when the transfer is complete.
Incrementals - Incrementals take place at the frequency that you schedule. If you select 24/7 backups at 15 minute incrementals 96 incremental files will be created each day. If you selected one-hour incrementals, 24 incremental files will be created each day.
Incremental Forever Methodology -Incremental Forever Methodology differs from regular incrementals in that only one full backup or base image is required. This greatly reduces the time it takes to perform subsequent backups as each incremental takes only seconds to complete.
Synthetic Incrementals - Incremental files are collapsed into synthetic incrementals (basically one larger incremental file). This is done to ensure chain integrity and to speed up restorations. The fewer hops from the current point-in-time back to the base image, the faster your restoration will be.
Recovery Options - Recovering files and folders is a simple process where the entire image is mounted as a volume on the NAS device. The encryption is needed. Files can then be copied to the destination server over the network. We also provide utilities enabling your engineers to restore files, folders, Exchange mailboxes or messages and SQL tables and databases.
Virtualization (Physical to Virtual) Standby Server Functionality - The NAS device can “virtualize” failed servers while keeping the system in the same state as it was before the problem arose. No configurations are necessary. Once virtualized, the NAS will resume the backup schedule that was in effect before the failure.
Bare Metal Restore (Virtual to Physical) - When it comes time to restore the virtualized server back to physical hardware, our bare metal restore process allows restorations to dissimilar hardware.
On-site and Off-site Solution with Multiple Restore Points - Multiple NAS devices can be placed on a LAN. Each NAS device, depending on the model, can be configured to backup one single server or multiple servers.
Everything comes together in our NAS device to produce 15-minute incremental snapshots that safely reside within the device and are ready to be used to restore a file, a file folder, an email, or a database… all within five minutes.
Managed Security Back To Top
Sonicwall based Network Security solutions
IPSec and SSL VPN
E-mail security solutions
Content management solutions
Unified Threat management
Two Factor Authentication
Document and Printer Management Back To Top
Document and Printer Management
Accelerating your document workflow Accelerate your document workflow with Xerox printers and multi-functional devices Store, archive and access your documents across the web with secure Xerox document management.
- 90% of all companies DO NOT track their costs for desktop and network printing (Buyers Laboratory)
- According to Gartner, a typical business spends 1-3% of annual revenue on document output alone. For a company with an annual revenue of $1 billion, this equates to $10-$30 million.
Have you looked at your printer and copier environment lately? If not, you might be in for a shocking eye opener.
Network Essentials Print Management Services, utilizing Xerox hardware and software, can save up to 30% of your printing and copying costs while also delivering significant user productivity gains.
Business Continuity Solutions Back To Top
If a disaster results in your end-client losing their entire office — servers and on-site NAS included— you order a newly imaged NAS with the most current backup-normally the last daily that was done, to be shipped out via next business-day air transportation to a location of your choice. If such an event occurs, we will not host the data at the co-location facility. Depending on the NAS model used, multiple servers can be virtualized on one NAS even as the NAS continues to perform backups of other servers.
When the NAS arrives, all you need to do is plug in a patch cable and you’re up and running. This recovery service will allow you to use the NAS for two weeks before it must be returned or purchased. This timeframe should allow you to get a new server ordered, in place and do a bare-metal restore from the NAS before returning the NAS. Alternatively, you can choose to keep the NAS and you will be billed for the list price of the new NAS. This would also allow you to use this NAS for the ongoing backups when you move forward, re-establishing the network for your client.
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1515 Mockingbird Lane, Suite #1060, Charlotte, NC 28209
